Guestline Overview

Guestline PMS is the longest established and market leading Windows® based system in the UK with over 600 installations. Guestline’s stability and functionality is unrivalled thanks to many years of development and testing, inspired by our customers.

The Technology

Guestline was the first Property Management System to take full advantage of the Windows® environment. User friendly graphical "point & click" screens reduce training time and helps to eliminate errors in day to day use. Guestline PMS is recognised in the industry as the most user friendly and functional product currently available in the marketplace.

At Guestline we have a specialist team of developers who use the most efficient tools available to develop the Guestline PMS which also utilises extremely reliable and stable MSDE/SQL database technology. The open nature of the Guestline PMS allows data to be mined and extracted as required.

Guestline PMS - Key Benefits

Guestline offers hoteliers several unique benefits, whether replacing an existing system or installing a computerised system for the first time.

Maximised Revenue Opportunities

Flags special events to remind users to sell at higher rates and maximise revenue opportunities
Discounted or special offer rates can be automatically closed out at a pre-defined occupancy level
On screen room images can be used as an effective tool for walk-in guests
Automated call logging captures and posts every call charge
Standard interfaces to EPoS systems prevent lost revenue by posting charges automatically
At check-in users are prompted to sell additional services and products to the guest, such as newspapers

Increased Occupancy

The Guestline booking chart includes a "cut & paste" feature which aids staff in maximising room yield
Auto room optimisation is a unique feature that ensures room yield and occupancy rates are maximised to the full
Detailed cancellation reports provide valuable trend information
Overbooking facilities can be provided for where required and applicable
Powerful occupancy reports provide detailed analysis of business trends
Agents performance reports are also available, allowing accurate allocation of rooms

Targeted Sales & Marketing

Tracks the most profitable advertising sources, enabling effective allocation of budgets
Captures data unique to your business needs through user-definable marketing fields
Targeted mailshots focus on specific guest profiles for forthcoming special events and encourage repeat business
Tracking of enquiries and call backs ensure that staff are proactive in selling rooms

Effective Management

Detailed reporting enables the monitoring of Key Performance Indicators crucial to the business and staff activity
Ranked statistical reports present a comprehensive picture of the most profitable revenue sources
Production of clearly laid-out financial reports, using flexible search parameters
Reports on telephone usages and revenue generated (including staff usage)
Permits careful monitoring of debtors, using credit control tools built into the Sales Ledger
Provides clear and accurate audit trails for accounting purposes and problem solving

Superior Service

The inclusion of an integrated postcode search facility dramatically speeds up the reservations process and guarantees accuracy
Permanent guest notes are displayed to ensure that a personal service is offered to clients
Integration to telephony systems automate the activation of phone lines when guests check in and automatically process alarm calls
Bills can be easily split between room occupants to facilitate the check out procedure
At the point of check out, guest invoices can be instantly amended and printed with various levels of detail as required

Increased Productivity

The ability to locate and reprint archived invoices in seconds
Complete guest details can be easily accessed to prevent delays and errors in re-entering duplicate data
Reservation and guest details can be amended promptly and efficiently
Provides up to date housekeeping reports, available at any time
User configurable registration cards can be printed

Commission Free Internet Bookings

Integrates directly with existing hotel websites, to provide real time automated availability and rates automatically from the Guestline PMS
The complete booking details are transferred automatically into the reservations system
Completely, 100% commission free

A Comprehensive Solution

Guestline PMS has been specifically designed to meet hoteliers’ demands for a comprehensive management tool. The system includes:

Reservations
House Reports
Front Desk
Sales & Marketing
Word Processing
Back Office
Sales Ledger
Call Logging
Non Resident Accounts
Financial Reporting
Central Reservations
Internet Bookings
Standard interfaces are also available to many third party products, such as EPoS, card keys, interactive TV and telephony systems