Guestline Windows® Based Property Management System (PMS)
Guestline PMS is the longest established and market leading Windows® based system in the UK with over 600 installations. Guestline’s stability and functionality is unrivalled thanks to many years of development and testing, inspired by our customers.
Guestline PMS - Key Benefits
Guestline offers hoteliers several unique benefits, whether replacing an existing system or installing a computerised system for the first time.
Maximised Revenue Opportunities
- Flags special events to remind users to sell at higher rates and maximise revenue opportunities.
- Discounted or special offer rates can be automatically closed out at a pre-defined occupancy level.
- On screen room images can be used as an effective tool for walk-in guests.
- Automated call logging captures and posts every call charge.
- Standard interfaces to EPoS systems prevent lost revenue by posting charges automatically.
- At check-in users are prompted to sell additional services and products to the guest, such as newspapers.
Increased Occupancy
- The Guestline booking chart includes a "cut & paste" feature which aids staff in maximising room yield.
- Auto room optimisation is a unique feature that ensures room yield and occupancy rates are maximised to the full.
- Detailed cancellation reports provide valuable trend information.
- Overbooking facilities can be provided for where required and applicable.
- Powerful occupancy reports provide detailed analysis of business trends.
- Agents performance reports are also available, allowing accurate allocation of rooms.
Targeted Sales & Marketing
- Tracks the most profitable advertising sources, enabling effective allocation of budgets.
- Captures data unique to your business needs through user-definable marketing fields.
- Targeted mailshots focus on specific guest profiles for forthcoming special events and encourage repeat business.
- Tracking of enquiries and call backs ensure that staff are proactive in selling rooms.
Effective Management
- Detailed reporting enables the monitoring of Key Performance Indicators crucial to the business and staff activity.
- Ranked statistical reports present a comprehensive picture of the most profitable revenue sources.
- Production of clearly laid-out financial reports, using flexible search parameters.
- Reports on telephone usages and revenue generated (including staff usage).
- Permits careful monitoring of debtors, using credit control tools built into the Sales Ledger.
- Provides clear and accurate audit trails for accounting purposes and problem solving.
Superior Service
- The inclusion of an integrated postcode search facility dramatically speeds up the reservations process and guarantees accuracy.
- Permanent guest notes are displayed to ensure that a personal service is offered to clients.
- Integration to telephony systems automate the activation of phone lines when guests check in and automatically process alarm calls.
- Bills can be easily split between room occupants to facilitate the check out procedure.
- At the point of check out, guest invoices can be instantly amended and printed with various levels of detail as required.
Increased Productivity
- The ability to locate and reprint archived invoices in seconds.
- Complete guest details can be easily accessed to prevent delays and errors in re-entering duplicate data.
- Reservation and guest details can be amended promptly and efficiently.
- Provides up to date housekeeping reports, available at any time.
- User configurable registration cards can be printed in advance during quieter periods to increase efficiency at check in.
Commission Free Internet Bookings
- Integrates directly with existing hotel websites, to provide real time automated availability and rates automatically from the Guestline PMS.
- The complete booking details are transferred automatically into the reservations system.
- Completely, 100% commission free.
A Comprehensive Solution
Guestline PMS has been specifically designed to meet hoteliers’ demands for a comprehensive management tool. The system includes:
- Reservations
- House Reports
- Front Desk
- Sales & Marketing
- Word Processing
- Back Office
- Sales Ledger
- Call Logging
- Non Resident Accounts
- Financial Reporting
- Central Reservations
- Internet Bookings
Standard interfaces are also available to many third party products, such as EPoS, card keys, interactive TV and telephony systems.
The Technology
Guestline was the first Property Management System to take full advantage of the Windows® environment. User friendly graphical "point & click" screens reduce training time and helps to eliminate errors in day to day use. Guestline PMS is recognised in the industry as the most user friendly and functional product currently available in the marketplace.
At Guestline we have a specialist team of developers who use the most efficient tools available to develop the Guestline PMS which also utilises extremely reliable and stable MSDE/SQL database technology. The open nature of the Guestline PMS allows data to be mined and extracted as required.
For more information please contact us by clicking here.